Terms of service

These Terms & Conditions govern your use of flyskypro.com and your purchase of products through our website. By accessing or using our website, you agree to be bound by these Terms & Conditions.

Please read them carefully before placing an order.

1. About Skypro

The website flyskypro.com is operated by Skypro ("Skypro", "we", "us" or "our").

Throughout these Terms & Conditions, "you" and "your" refer to the person accessing our website or purchasing products from us.

Our contact details are available through the contact information provided on our website.

2. Using Our Website

You may use our website for lawful purposes only.

You must not:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to the website or its systems.
• Interfere with the operation or security of the website.
• Introduce viruses, malware or other harmful material.
• Copy, reproduce, distribute or commercially exploit website content without our permission.
• Use automated systems to scrape, harvest or collect information from the website without our prior written consent.

We reserve the right to suspend or restrict access to the website where we reasonably believe that these Terms & Conditions have been breached.

3. Products

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However, product images are provided for illustrative purposes and the actual product may vary slightly in appearance, packaging, colour or presentation.

Product specifications may also change where necessary due to manufacturer updates or improvements.

Where a product's specifications materially differ from those advertised, we will seek to provide an appropriate resolution in accordance with applicable consumer protection laws.

4. Drone Safety and Legal Requirements

Drones and model aircraft are potentially hazardous products and must be operated responsibly.

Before purchasing or operating a drone, you MUST read our Legal Notice & Safety Information and the manufacturer's instructions.

In particular:

• Drones are not toys.
• Products sold through Skypro are intended for persons aged 12 and over.
• Persons aged 12–17 must operate drones only in the presence of a responsible person aged 18 or over.
• Drones must not be operated in restricted or prohibited airspace without appropriate authorisation.
• You must comply with all applicable aviation, registration, licensing, safety and privacy laws.
• You must not illegally modify or alter a drone or model aircraft.
• You are responsible for determining whether a product may legally be purchased, owned and operated in your location.

Skypro does not provide legal or aviation advice and does not guarantee that a particular product is legal to operate in every jurisdiction.

Please refer to our Legal Notice & Safety Information for further information.

5. Product Availability

All products are subject to availability.

We reserve the right to limit the quantity of products that may be purchased by a customer and to discontinue products at any time.

If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, offer an alternative or provide a refund.

6. Prices

Product prices are displayed on our website at the time of purchase.

We reserve the right to change prices at any time. A price change will not affect an order that we have already accepted, except where an obvious pricing error has occurred.

Prices may or may not include applicable taxes, duties or other charges depending on the customer's location and how the order is processed.

For international orders, you may be responsible for customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country unless expressly stated otherwise at checkout.

7. Pricing Errors

We take reasonable care to ensure that prices and product information displayed on our website are accurate.

If we discover an obvious pricing or product information error after you have placed an order, we may contact you to explain the error and give you the option to proceed at the correct price or cancel the order.

If we are unable to contact you, we may cancel the affected order and provide a full refund.

8. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an email confirming that we have received your order.

This confirmation does not necessarily mean that your order has been accepted.

An order is accepted when we confirm that the product has been dispatched or otherwise expressly confirm acceptance of the order.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including:

• The product is unavailable.
• There is an obvious pricing or product description error.
• We are unable to fulfil the order to the requested destination.
• We reasonably suspect fraudulent or unauthorised activity.
• The order would breach applicable laws or shipping restrictions.
• A technical error has affected the order.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

9. Payment

Payment must be made using one of the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided.

We may use third-party payment processors to process payments securely. Your use of a third-party payment service may also be subject to that provider's terms and conditions.

We do not normally have access to your full payment card details.

10. Shipping and Delivery

Our shipping arrangements are set out in our Shipping Policy.

We offer free standard shipping worldwide on eligible orders.

Estimated standard delivery times are:

• United Kingdom: 3–5 working days.
• International: 5–10 working days.

Orders may require additional processing time before dispatch.

Priority delivery may be available at an additional charge, with the applicable fee and estimated delivery time displayed at checkout.

Delivery estimates are not guaranteed unless a specific guaranteed delivery service is expressly stated.

Delivery may be delayed by circumstances outside our reasonable control, including customs processing, carrier delays, severe weather, strikes, public holidays or other unforeseen circumstances.

11. International Orders and Customs

If you order from outside the country from which your product is dispatched, your order may be subject to import duties, taxes, customs charges, brokerage fees or other charges.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

You are also responsible for ensuring that the products you order can legally be imported, possessed and operated in your country or region.

Because drone regulations vary between jurisdictions, Skypro cannot guarantee that every product is permitted in every destination.

12. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms & Conditions.

Subject to the terms of that policy, Skypro offers a 30-day satisfaction guarantee.

Eligible products may be returned within 30 days of delivery provided they are returned in their original, unused and resalable condition, with all parts, accessories and original packaging.

Customers are responsible for return postage under the satisfaction guarantee, and a 10% restocking fee may be deducted from the refund.

The restocking fee does not apply where its application would be prohibited by applicable law, including where a product is faulty, damaged or otherwise does not conform to the contract.

Nothing in our Returns & Refund Policy limits your statutory consumer rights.

13. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, defective, incomplete or materially different from the product you ordered, please contact us as soon as possible.

We may request photographs, videos or other information to help us investigate the issue.

Where applicable, we will provide a repair, replacement, refund or other remedy in accordance with applicable consumer protection legislation.

Your statutory rights are not affected by these Terms & Conditions.

14. Product Use and Misuse

You are responsible for using products in accordance with the manufacturer's instructions and applicable laws.

Skypro is not responsible for damage, injury or loss resulting from:

• Misuse or negligent use of a product.
• Failure to follow the manufacturer's instructions.
• Unauthorised or illegal modifications.
• Operating a product in prohibited or restricted areas.
• Operating a drone in a manner contrary to applicable laws or regulations.
• Use of a product for an unlawful purpose.
• Failure to properly maintain or store the product.
• Accidental damage caused by the customer or another person.

This section does not limit any liability or consumer rights that cannot legally be excluded or limited.

15. Manufacturer Warranties

Where a product is supplied with a manufacturer's warranty, the terms of that warranty may apply in addition to your statutory rights.

Manufacturer warranties are separate from any statutory rights you may have against Skypro.

Nothing in these Terms & Conditions removes or restricts rights that you have against Skypro under applicable consumer protection legislation.

16. Intellectual Property

Unless otherwise stated, all content appearing on flyskypro.com, including text, graphics, logos, photographs, product descriptions, website design, icons and other materials, is owned by or licensed to Skypro and is protected by applicable intellectual property laws.

You may view and use website content for personal, non-commercial purposes.

You must not reproduce, modify, distribute, republish, sell or commercially exploit our content without our prior written permission.

17. Third-Party Content and Links

Our website may contain links to third-party websites, services or resources.

These links are provided for convenience and do not constitute an endorsement or guarantee of the third-party website, service or content.

We are not responsible for the availability, accuracy, security, privacy practices or content of third-party websites.

18. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or restrict access to the website for maintenance, upgrades, security reasons or other operational purposes.

19. Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and current.

However, we do not guarantee that all information will always be complete, accurate, current or free from typographical or technical errors.

If we become aware of a significant error affecting your order, we will take reasonable steps to correct it and, where necessary, contact you.

20. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, Skypro will not be responsible for losses that:

• Were not reasonably foreseeable at the time the contract was formed;
• Were not caused by our breach of these Terms & Conditions; or
• Result from your misuse of a product or failure to follow applicable instructions or laws.

Nothing in these Terms & Conditions affects any mandatory rights or remedies available to consumers under applicable law.

21. Events Outside Our Control

We will not be responsible for delays or failures to perform our obligations where these result from circumstances outside our reasonable control.

Such circumstances may include:

• Natural disasters.
• Severe weather.
• War or civil unrest.
• Government action or restrictions.
• Strikes or industrial disputes.
• Transport or carrier disruption.
• Customs delays.
• Power or telecommunications failures.
• Cybersecurity incidents.
• Epidemics or pandemics.
• Supplier or manufacturer disruption.
• Other events beyond our reasonable control.

Where such an event occurs, we will take reasonable steps to minimise its impact.

22. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our website and placing an order, you acknowledge that your personal information may be processed as described in that policy.

23. Age Requirements

You must be legally capable of entering into a contract in your jurisdiction to place an order with Skypro.

Our drone products are suitable for persons aged 12 years and over.

Persons aged 12–17 must only operate a drone in the presence of a responsible person aged 18 or over.

Where a person under the applicable legal age is purchasing a product, the order should be placed by their parent, guardian or another person legally authorised to make the purchase.

24. Cancellation and Termination

We may cancel an order or restrict access to our website where there is a legitimate reason to do so, including suspected fraud, misuse of the website, violation of these Terms & Conditions, product availability issues or legal or regulatory restrictions.

Where an order is cancelled after payment has been taken, any applicable refund will be provided in accordance with these Terms & Conditions and applicable law.

25. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page and will include the date on which it was last updated.

Changes will not retrospectively alter the terms applicable to an order that has already been accepted, except where required by law or where otherwise agreed with you.

26. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or amended to the minimum extent necessary to make it valid and enforceable.

The remaining provisions will continue to apply.

27. Entire Agreement

These Terms & Conditions, together with our other applicable policies and information displayed on our website, constitute the agreement between you and Skypro concerning your use of the website and purchase of products, except where additional terms have been expressly agreed.

28. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws applicable to the jurisdiction in which Skypro is established, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer, you may have additional rights under the laws of your country or jurisdiction, and nothing in these Terms & Conditions is intended to deprive you of protections that cannot legally be excluded.

Where applicable law gives you the right to bring a claim in the courts of your country or place of residence, those rights remain unaffected.

29. Contact Us

If you have any questions about these Terms & Conditions, your order, our products or our policies, please contact Skypro using the contact details provided on:

flyskypro.com