Refund policy
At Skypro, we want you to be happy with your purchase. If you change your mind about your order or are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee, subject to the conditions set out below.
This policy applies to purchases made through flyskypro.com.
1. 30-Day Satisfaction Guarantee
You may request to return an eligible product within 30 days of receiving your order if you are not satisfied with your purchase.
To qualify for a return under our 30-day satisfaction guarantee, the product must:
- be returned and received by us within 30 days of delivery - for avoidance of any doubt, the 30 day period commences from the day your delivery is shown as received by tracking.
- be in its original, unused and resalable condition.
- include all original parts, accessories, manuals and other items supplied with the product.
- be returned in its original packaging, where reasonably possible.
- not show signs of damage, excessive use or misuse.
Products that do not meet these requirements may not be eligible for a refund, or the amount of the refund may be reduced to reflect any loss in value.
2. Return Shipping Costs
Customers are responsible for the cost of returning an item, including those made under the 30 day satisfaction guarantee. We recommend using a tracked and insured shipping service, as Skypro cannot be responsible for products that are lost or damaged while being returned to us.
Original shipping costs, where applicable, are non-refundable.
We will cover return shipping costs where a return is required because the product is faulty, damaged before delivery, or otherwise does not conform to the order, subject to applicable consumer protection laws.
3. Restocking Fee
A 10% restocking fee will be deducted from the refund for returns, including those made under the 30 day satisfaction guarantee.
The restocking fee helps cover the costs associated with receiving, inspecting, processing and preparing returned products for resale.
The restocking fee does not apply where a refund is required because the product is faulty, damaged before delivery, or otherwise does not conform to the order, subject to applicable consumer protection laws.
4. How to Request a Return
Before returning an item, please complete the return request form and wait for approval. Please include:
- Your order number.
- The name and email address used when placing the order.
- The product you wish to return.
- The reason for the return.
We will provide you with the relevant return instructions.
Please do not send an item back without following this process, as this may delay the processing of your return, or result in refusal.
5. Inspection of Returned Products
Once we receive your return, the product will be inspected to confirm that it meets the requirements of this policy.
If the product is returned in its original condition, with all parts and packaging, we will process the applicable refund.
If the product has been used beyond what is reasonably necessary to establish its nature, characteristics and functionality, or has been damaged, Skypro may reduce the refund to account for the resulting loss in value, where permitted by applicable law.
6. Refunds
Once your return has been received and approved, your refund will normally be processed within 5–10 working days.
The refund will be issued to the original payment method used to place the order.
For eligible returns, including those made under the 30-day satisfaction guarantee, where the customer is required to cover the return postage cost, the refund will be calculated as follows:
Purchase price − 10% restocking fee = Refund amount
Return postage costs paid by the customer are not refundable.
Please note that the time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.
7. Faulty, Damaged or Incorrect Items
Our 30-day satisfaction guarantee is separate from your statutory consumer rights.
If your product arrives damaged, faulty, defective, incomplete, or materially different from the product you ordered, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs or video showing the issue. We may ask for additional information to help us investigate the problem.
Where a product is faulty, damaged or otherwise does not conform to the contract, return postage and any applicable refund or replacement will be handled in accordance with applicable consumer protection laws. The 10% restocking fee will not apply where it would be unlawful to charge it.
8. Products Damaged Through Misuse
Skypro cannot accept responsibility for damage caused by misuse, accidents, improper operation, unauthorised modifications, failure to follow the manufacturer's instructions or normal wear and tear.
This may include damage resulting from operating a drone in circumstances contrary to the manufacturer's instructions or applicable laws and regulations.
Such circumstances may not qualify for a refund or replacement.
9. Drone-Specific Returns
Before returning a drone, please ensure that you remove any personal information, accounts or stored data associated with the product where applicable.
Customers are also responsible for ensuring that any removable batteries, chargers and accessories are packaged safely and in accordance with the requirements of the chosen shipping provider.
Some drone batteries, particularly lithium-ion batteries, may be subject to specific transportation requirements. Customers should check the requirements of their chosen carrier before sending a return.
10. International Returns
Customers outside the country from which their order was originally dispatched may be responsible for any costs associated with returning an item internationally.
This may include return postage, customs charges, duties, taxes or other fees, where applicable.
Skypro cannot guarantee that customs authorities will not impose charges on returned goods.
11. Exchanges
We do not routinely offer direct exchanges.
If you wish to change your product, you may return the original product in accordance with this policy and place a new order for the replacement product.
12. Refunds for Cancelled Orders
If you contact us to cancel an order before it has been dispatched, we will make reasonable efforts to cancel the order and issue an applicable refund.
Once an order has been dispatched, it may be necessary to follow the return procedure described above.
13. Your Statutory Rights
Nothing in this policy is intended to limit, exclude or replace any rights you may have under applicable consumer protection legislation.
Where mandatory consumer rights provide greater protection than the terms of this policy, those rights will continue to apply.
Customers are not required to waive any statutory rights in order to use Skypro's 30-day satisfaction guarantee.
14. Changes to This Policy
Skypro reserves the right to update or amend this Returns & Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have any questions about returns or refunds, please contact us.