Shipping policy

Thank you for shopping with Skypro. We aim to make your order experience as simple and straightforward as possible, with free standard delivery available worldwide.

Please read the information below regarding our shipping methods, delivery times and international orders.

1. Free Standard Shipping

We offer free standard shipping worldwide on all eligible orders.

Estimated delivery times are:

Destination	Estimated Delivery Time
United Kingdom	3–5 working days
International	5–10 working days

Delivery times are estimates and begin once your order has been dispatched. They are not guaranteed delivery dates.

Please note that delivery times may occasionally be affected by circumstances outside our control, including customs processing, carrier delays, severe weather, public holidays or other unforeseen circumstances.

2. Priority Shipping

For customers who would like to receive their order sooner, Priority Shipping may be available at checkout.

Priority Shipping provides a faster delivery service than our standard shipping option. The additional shipping fee varies depending on the delivery destination, product and available carrier service and will be clearly displayed at checkout before you complete your purchase.

The estimated delivery timeframe for Priority Shipping will be shown at checkout where available.

Selecting Priority Shipping does not guarantee delivery by a specific date unless a guaranteed delivery service is expressly stated at checkout.

3. Order Processing

Orders are normally processed and prepared for dispatch within 1–3 working days of receiving your order.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Please allow the processing period in addition to the estimated delivery times stated above.

4. Tracking Your Order

Where a tracked shipping service is used, tracking information will be provided by email once your order has been dispatched.

Please be aware that tracking information may take some time to become active after your order has been dispatched.

If your tracking information has not updated for several days, please allow additional time for the carrier to process and scan the parcel before contacting us.

5. International Orders

We ship to customers worldwide, subject to availability and any restrictions imposed by carriers or local authorities.

For international deliveries, your order may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the purchase price or shipping charge and are the responsibility of the customer.

Customs procedures can also cause delays beyond the estimated delivery timeframe.

6. Delivery Restrictions

As Skypro sells drones and related products, certain products may be subject to transportation, importation or delivery restrictions in particular countries or regions.

We cannot guarantee that every product can be delivered to every destination.

If an order cannot be fulfilled because the destination is subject to applicable shipping, import or carrier restrictions, we will contact you and, where appropriate, arrange a refund for the affected order.

Customers are responsible for ensuring that products they order can legally be imported, possessed and operated in their country or region.

7. Incorrect or Incomplete Delivery Information

Please ensure that your shipping address and contact details are correct when placing your order.

Skypro cannot be held responsible for delays or additional costs resulting from an incorrect, incomplete or incorrectly entered delivery address.

If you realise that you have provided incorrect information, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made after an order has been processed or dispatched.

8. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please allow a reasonable additional period for carrier delays before contacting us.

If you believe your order may be lost in transit, please contact our customer service team with your order number and delivery details so that we can investigate with the relevant shipping provider.

For international orders, additional time may be required where a parcel is being held by customs or is undergoing customs processing.

9. Damaged Deliveries

If your order arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and the product.

This will allow us to investigate the issue with the relevant carrier or supplier and determine the appropriate resolution.

10. Changes to This Shipping Policy

Skypro reserves the right to update or amend this Shipping Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions regarding shipping or delivery, please contact us.